Last Updated: [11/08/2025]
At ZR COCO LTD, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer returns and refunds under the terms outlined below.
1. Returns Eligibility
To be eligible for a return, your item must:
- Be unused, in its original packaging, and in the same condition as received.
- Be returned within 30 days of the purchase date.
- Include proof of purchase (order confirmation or receipt).
Certain items are non-returnable, including:
- Perishable goods (e.g., food, flowers, or certain health and personal care items).
- Custom or personalized products.
- Gift cards.
- Sale or clearance items (unless faulty).
2. How to Initiate a Return
To start a return, please contact our customer service team at hello@zrcoco.shop with your order details. If your return is accepted, we will provide you with return instructions and the return shipping address.
3. Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed within 7-10 business days to the original payment method.
- Shipping costs are non-refundable unless the return is due to an error on our part or a defective product.
If your refund has not been received within the expected timeframe, please check with your bank or payment provider before contacting us.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at hello@zrcoco.shop.
5. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or we made an error in fulfilling the order.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order with clear photos of the issue. We will work to resolve the issue as quickly as possible.
7. Cancellations
Orders can be canceled within 24 hours of purchase if they have not been dispatched. Once an order has been shipped, it must be returned following our standard return process.
8. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
ZR COCO LTD
Suite 403, 80a Ruskin Avenue, Welling, England, United Kingdom, DA16 3QQ
Phone: +44 7445623196
Email: hello@zrcoco.shop